IT Operations Specialist, Africa

At GBfoods we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others.  GBfoods Africa operates in 24 countries with a Regional office in Accra - Ghana.

Our Purpose “Celebrating local flavours” is to empower and take care of each of the local communities we belong to and to bring out their authentic flavours. Some of our local brands have been in consumers' kitchens for over a century and have positioned themselves as authentically loved brands, as well as deeply rooted parts of the local culture.

Today, with a turnover of around 1,5 billion euros and a team of around 3,300 people, we are the preferred choice of millions of consumers.

We are looking for an IT Operations Specialist, who will be responsible for the Operations applications maintenance and support for the Africa Region. The position will be focused on SAP MTD (PP, PM, QM & WM) playing a key role in the provision of end-user support with new tools, contributing to drive our Operations landscape into the future. The role holder will report to the IT Operations Consultant, Africa.

Key Responsibilities:

• Work closely with IT consultants and external partners to manage and support new developments and enhancements. You'll lead the entire process, including testing, end-user training, and documentation updates.
• Engage in defining business requirements and conduct gap analyses between operational needs and SAP MTD (PP, PM, QM & WM) standard functionalities, ensuring our systems meet the highest standards.
• Analyze the impacts of requested changes or new projects on current Operations and Manufacturing systems, ensuring smooth transitions and minimal disruptions.
• Act as the first point of contact for escalations in applications, IT, and business process issues, providing timely and effective solutions.
• Work closely with global and local Operations process owners to design and implement future-oriented processes. Your input will shape the way we operate.
• Provide guidance and information to business partners on system capabilities, offering solutions to enhance current Operations processes.
• Understand processes across the organization to efficiently coordinate IT applications and business processes that drive our daily operations.
• Ensure alignment with corporate teams to implement corporate processes correctly within the Business Units, fostering consistency and efficiency.
• Assist the support team in assessing the impact, urgency, and criticality of incidents and improvement requests reported by the business, ensuring timely resolutions.
• Provide periodic training to end-users in the Operations Area, empowering them with the knowledge and skills to utilize our systems effectively.