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IT European Local Support Coordinator

  • Department: BU France
  • Location: Boulogne-Billancourt (France)
  • Contract: Permanent
  • Working day: Full time
  • Sector: Consumer goods
  • Vacancies: 1
  • Work modality: Hybrid

GBfoods France (Liebig and Royco)

Job description

Mission

"Celebrating local flavors" encapsulates the essence of GBfoods, a group that unites diverse local realities with an entrepreneurial and innovative spirit that has been integral to its various companies and local brands for the past 80 years.

With an annual turnover of approximately 1 billion euros and a team of 3,300 employees, GBfoods operates in 40 countries across Europe, Africa, and the Middle East through renowned brands such as Gallina Blanca, Star, Jumbo, Grand'Italia, Gino, Erasco, Liebig, and Royco.

The selected candidate will lead the European Team of Local IT Support within the IT Service Delivery & Helpdesk department. This position can be based in Barcelona, Le Pontet, or Boulogne.

Main tasks

  • Coordinate IT Services: Manage and oversee IT service requests and incidents, ensuring timely resolution and optimal customer satisfaction.

 

  • Service Delivery: Ensure high standards of IT service delivery, meeting or exceeding SLAs (Service Level Agreements).

 

  • Technical Support: Provide first-line support and coordinate with second and third-line support teams to resolve technical issues efficiently.

 

  • Project Management: Lead and participate in IT projects, ensuring they are completed on time, within scope, and to the required quality standards.

 

  • Customer Interaction: Act as the primary point of contact for IT service inquiries, maintaining strong relationships with internal and external stakeholders.

 

  • Process Improvement: Identify areas for process improvements, implement best practices, and drive continuous improvement in service delivery.

 

  • Documentation: Maintain accurate records of IT services, issues, and resolutions. Develop and update support documentation and knowledge base articles.

 

  • Training: Provide training and support to end-users on IT systems and applications.

 

  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.

 

  • Reporting: Generate and analyze service performance reports to identify trends and areas for improvement.

 

Requirements

Ideal educational background, experience and languages

 

  • Education: Bachelor’s degree in information technology, Computer Science, or a related field.

 

  • Experience: Minimum of 5+ years of experience in IT service coordination or a similar role managing teams.

 

  • Technical Skills: Strong knowledge of IT systems, networking, and software applications. Experience with IT service management (ITSM) tools like Jira, Service now, etc.. to manage tickets, issues and changes.

 

  • Languages: Proficiency in English; additional European languages are a plus. (Spanish/Italian/French/German)

 

  • Certifications: ITIL certification or equivalent is preferred.

 

  • International Experience: Proven experience in an international and challenging environment.

 

  • People Skills: Good capabilities dealing with people.

 

  • Industry Experience: Experience in FMCG (Fast-Moving Consumer Goods) will be a plus.

 

Other key competences for success

 

  • High Velocity: Ability to work quickly and efficiently in a fast-paced environment.

 

  • High Efficiency: Proven track record of managing multiple tasks and priorities with a high degree of efficiency.

 

  • Self-Motivated: Self-starter with a strong work ethic and the ability to work independently with minimal supervision.

 

  • Service Oriented: Excellent customer service skills, with a focus on understanding and meeting customer needs.

 

  • Results Oriented: Demonstrated ability to achieve results and drive performance improvements.

 

  • Leadership and Transformational Skills: Ability to lead and transform in a challenging scenario.

 

  • Team Building: Foster collaboration and communication within the team and with peers.

 

  • Continuous Improvement: Challenge the status quo and continuously seek to improve the area.

 

  • Stakeholder Management: Outstanding communication capabilities and management of stakeholders.

 

  • Proactive Attitude: Proactive towards change with a pragmatic and structured way of thinking.

 

  • Problem-Solving: Strong analytical and problem-solving skills.

 

  • Priority Management: Ability to manage priorities, delegate tasks, and develop the team, putting proper plans in place.

 

  • Communication: Excellent verbal and written communication skills.

 

  • Team Player: Ability to work effectively in a team environment and collaborate with colleagues across different locations.

 

  • Detail Oriented: Highly detail-oriented with a proactive attitude.
  • Department: BU France
  • Location: Boulogne-Billancourt (France)
  • Contract: Permanent
  • Working day: Full time
  • Sector: Consumer goods
  • Vacancies: 1
  • Work modality: Hybrid
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