Customer Service Manager

"Enjoying together around good food" defines the essence of GBfoods. Today, with a turnover of around 1 billion euros and a team of 2400 employees, the Group is present in Spain, Italy, Netherlands, Russia, CIS Republics, in 30 countries in Africa and the Middle East.

Since its launch, more than 40 years ago in Africa, Jumbo has become the leading brand, strongly integrated into the local culinary heritage. Today, Jumbo is a well-loved brand reputed as a friend and a partner to women in their efforts to nurture happy and healthy families. Every year 4 billion Jumbo cubes are consumed throughout the African continent.

Gino provides a wide range of quality products to African families: tomato paste and mix, seasonings, pasta and rice among other products.

Role & Responsibilities:

We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:

- Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
- Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
- Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficiency cost.
- Lead the Pricing Committee to agree the sales prices to customers with Sales and Finance management
- Lead the Credit Committee, to decide the payment and credit conditions with customers
- With the Logistics team, being responsible for the orders and deliveries to customers
 With the Sales team, being responsible for customers cash collection
- With the Operations team, being responsible for the product availability
- Responsibility for achieving the committed sales in front of General Management
- Responsibility for achieving the target in Account Receivables in front of Finance Management
- Being the Credit Manager for the Nigeria Business Unit
- Supervising the order to cash process execution

Get to know us better:

• GBfoods career page
• Jumbo Linkedin company page
• Jumbo website